What’s On

Booking made easy

You are able to book tickets for events at Cheltenham Town Hall, Pittville Pump Room or The Wilson Art Gallery and Museum via www.cheltenhamtownhall.org.uk

Online: Choose your show or event using our search filter and click Book Tickets

In person: To purchase in person visit The Cheltenham Town Hall Ticket Office on Mondays and Thursdays from 11am to 1.30pm.

By email: Email our customer contact team – tickets@cheltenhamtrust.org.uk

By telephone: Call us on 01242 528764, Monday to Friday from 9am to 5pm.

Ticket options

The easiest way to book and receive your tickets is by opting for our e-ticket option when you book online. Your tickets will be sent direct to your inbox. When you arrive at the venue, your e-ticket will be scanned on your mobile phone or tablet. Should you wish to print your tickets, you can opt for the print at home option when booking. Should you wish to purchase, or collect, in person, you can do so at the reception desk at Cheltenham Town Hall Mondays and Thursdays from 11am to 1.30pm. Please note tickets must be collected no later than 48 hours before your event. If you have any queries, please refer to our FAQs.

We are now a 100% paperless system and will no longer be issuing printed tickets. This change is aimed at reducing our environmental impact and promoting sustainability.

The majority of our customers already opt for our e-tickets. These are conveniently delivered straight to your inbox upon making an online booking. E-tickets can also be acquired at the venue on the night of the event, subject to availability, payment is by card only.

Upon arrival at the venue, you can simply display your e-tickets on your mobile phone or tablet, where they will be scanned. If you prefer to have a physical copy, there is an option to print your tickets at home when making the booking online.

Senior citizens: Pension credit letter / pensioner bus pass / passport / driving licence
Disabled customers: Blue badge / disability living allowance letter / attendance allowance letter
Unemployed: Income support letter / jobseeker’s allowance letter / incapacity benefit letter / employment and support allowance letter
Students: NUS card / University ID
Disabled/Assistant BookingsIf you are disabled and/or require a support worker or personal assistant to accompany you to an event, tell us when making your booking. Your ticket may be at a concessionary rate and your assistant will be admitted free at selected events. We may be able to help with transport or parking arrangements, or put you in touch with someone who can. Provision is made at Cheltenham Town Hall and Pittville Pump Room for wheelchair access (including toilets) and guide dogs. Please inform us if your hearing is impaired and we will aim to seat you in the most appropriate location.For more details, please see the accessibility section here 

We regularly offer discounts for group bookings. Please see event page for discounts available. If you would like further information, please email tickets@cheltenhamtrust.org.uk

We accept most major credit and debit cards, however we do not accept American Express or Diners. We are pleased to accept credit cards online, in person or by phone.

Please note, we do not accept cash or payment by cheque.

Tickets are non-exchangeable or refundable once purchased unless the event is cancelled.

As both Cheltenham Town Hall and Pittville Pump Room are not fixed-seated venues, we cannot guarantee the location of a cross gangway / aisle that may be present on our seating plans.

The gangways seen on seating plans when choosing your seats are for illustration purposes only.

Newsletter

Sign me up